Model, 22, died from stomach haemorrhage after 999 and 111 blunders meant TWO ambulances failed to turn up
Model, aged 22, wakes up with stomach pain and dies seven hours later
- Linzie Mumbi Ngarari died on June 29, 2015 after suffering abdominal pain
- Mother called 999 but she was misunderstood and no ambulance sent
- She was redirected to NHS 111 who then diagnosed a stomach bug
- Bleed – likened to car crash injury – meant unlikely she could’ve been saved
Linzie Mumbi Ngarari died at her family home on June 29 last year, an inquest heard
Linzie Mumbi Ngarari died tragically young last year
A model died from a rare internal stomach bleed just hours after she had complained about feeling unwell, an inquest has heard.
Linzie Mumbi Ngarari, 22, died at her family’s Birmingham home on June 29 last year – just seven hours after waking with severe stomach pains and nausea.
The student should have been seen by medics within half an hour but a mix up by a call handler meant ambulance crews were not sent until six hours later, reports the Birmingham Mail.
Linzie, who took part in the Face of Kenya competition in 2013, was told by a paramedic from the 111 service that she was suffering from a stomach bug.
But Birmingham Coroner Emma Brown said there had been a “missed opportunity” to send an ambulance because of an error by an emergency call handler.
She recorded that Linzie, a third year mechanical engineering student at Birmingham City University, died from natural causes.
The court heard how Linzie’s worried mother Jane had called for the ambulance at 5.15pm, but was instead directed to the 111 phone service.
It emerged during the hearing that the 999 call operator had misheard an answer to one of the answers.
Had she input the correct answer into the system, it would have resulted in an ambulance being sent within 30 minutes. Instead, the system said Linzie should be directed towards the 111 service.
There, Linzie’s mum was directed to a paramedic who told her that her daughter was suffering from a stomach bug. It meant that an ambulance was not sent for a second time.
Linzie died from natural causes, the inquest heard
Both of the calls, which included Linzie speaking to the operators herself and moaning in pain in the background, were played in court.
An ambulance was only sent to the family home after a further 999 call after 11pm when Linzie’s mum found her unconscious and unresponsive.
Despite CPR attempts from her mum and paramedics who arrived within five minutes, she was pronounced dead at the scene.
Consultant Pathologist Jerrard Langham told the inquest that Linzie died as a result of a spontaneous haemorrhage in her stomach.
“This is a very uncommon event,” he added. “We do see it in some traumas like car accidents and in ectopic pregnancies, but there was no obvious cause in this case.”
Mr Langham said it was unlikely Linzie would have been saved even if she had been taken to hospital because of the short time between her first symptoms and her death.
Linzie’s mum Jayne said her daughter had attended a yoga class on the Sunday morning as normal. She said Linzie was “completely fit and healthy”.
Jason Wiles, Head of Patient Safety with West Midlands Ambulance Service, told the court that he had been appointed to review the case.
He said six recommendations have been made, including extra training for call handlers around probing more during questioning and continuing to question until clear answers are given.
There had also been changes to the way pain is assessed and details of the case had been shared nationally.